Geoff Duncan

And as of today, I have a phone with a backspace button, so if I make a mistake dialing a number, I don't have to hang up and try my call again. Technology is a good thing.

Except that it doesn't work once a call is established, and is thus of no help navigating voice messaging and other automated systems. Grr. Even when you're using the phone, it feels like you're using Windows.